Our New Website http://www.hotdishes.net
Payment for purchases may be made by any of the following :
1) By credit card using our secure online shopping checkout system.
2) By calling us at 408-531-1342 (M-F 10:00 AM - 5:00 PM PST- West Coast) and using
your credit card or check/cashiers check/money order .
Leave us a message we will call you right back
3) Fill the online form for any queries
Please read the return policy before you make a purchase
Return Policy (also read our disclaimer)
1. No returns or refunds on purchases unless due to the following:
a. Shipping Damage
b. Manufacturing Defect found before usage.
To benefit our customers, we will not charge any additional fee or shipping charge for the replacement product due to the above stated reasons. See item 3 also.
Note: Contact us within 14 days after receiving the shipment to report any problems or defect in the product/service you purchased from us.
You may ship the product for return due to the above reasons at:
PMB # 126
4075 Evergreen Village Square, Suite # 160
San Jose, CA 95135
2. We cannot accept returns due to the following:
a. Damage after usage or
b. Damage due to incorrect usage
c. Any other reason other than the above stated in 1.
For these reasons please send the product to warranty service center (if applicable)
mentioned in the warranty card.
3. Shipping Charges:
a. For any refunds if applicable, shipping charges are not refundable unless due to the reasons stated in item 1 or if the shipping was free during sale.
b. But shipping charges for product return from the customer to us for any reason will not be refunded.
4. Returns of unused units/items
If any unit/item is returned unused with original packaging for reasons other
5. Return of DVDs
Any opened DVD cannot be returned, unless it has manufacturing or shipping damage, and is returned within 15 days. In that case, we will not charge shipping for the second delivery, but the shipping charge for the return cannot be refunded.
6. Return of Corals or Jewelry
Coral strands or any jewelry purchased from hotdishes cannot be returned unless there is shipping damage.
Please note the corals are natural products from the sea and will have slight variations in size and shape and color. A 4mm coral bead may be exactly 4mm or 3.8 mm or 4.2mm depending on the source of the corals itself and the batch where it arrives from. This is normal with all coral suppliers. But the corals strands are uniform to the normal eye.
7. Return of PVG Excel wet Grinder
We would accept the PVG grinder under the conditions described on line (1), For to claim the
manufacturer's warranty you should retain the outer carton. Mail us if you have any questions
about how the machine works.